California Privacy Policy

About This Policy

City Light & Power, Inc. and its subsidiaries and affiliates that principally operate within the utility services spaces in the United States (collectively, “we”, “our”, or “the Company”) recognize and respect that privacy is important to you.  We created this Privacy Policy to help you understand how our Companies collect Personal Information, what types of Personal Information we collect, how we use it, the steps we take to safeguard it, and the choices you have regarding how it may be used and disclosed. By “Personal Information,” we mean information about you that identifies, describes, or is reasonably capable of being associated with you or your household.

This Privacy Policy outlines our practices with respect to the use and handling of Personal Information collected from users who access certain websites owned and/or operated by the Company (collectively, “Site” or “Sites”), or who share Personal Information with us by other means (collectively, "Users"). If you have arrived at this Privacy Policy through one of our affiliated companies’ Sites, then this Privacy Policy governs your use of the Site, any current or future mobile application (the “Mobile Application”), all interactive features, applications, widgets, social networks and social network “tabs”, and other online or wireless offerings that post a link to this Privacy Policy (collectively, the “Services” and, together with the Sites and the Mobile Application, the “System”).

When we refer to “you,” or “your,” we mean Users and persons accessing this Privacy Policy.  If the person accessing this Privacy Policy through a Site acts on behalf of, or for the purposes of, another person, including a business or other organization, “you” or “your” also means that other person, including a business organization.

When you use one or more of the Sites, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.

We encourage you to carefully read this Privacy Policy and use it to make informed decisions. In the event that you have any questions or concerns about this Privacy Policy or our uses of your Personal Information, please contact us at

This policy does not apply to our current and former employees and their family members, dependents, and beneficiaries; if you are a California resident who is a current or former employee of the Company or a family member, dependent, or beneficiary of any of our current or former employees, you may request access to our Employee Privacy Policy by sending an email to

What Information Do We Collect?

Collection and processing of your Personal Information are necessary for performing our contractual obligations towards you, completing transactions that you have requested, providing you with our services, protecting our legitimate interests, and complying with legal and regulatory obligations to which we are subject. Because this Privacy Policy applies to multiple Sites owned and/or operated by the Company, not all Personal Information described below will pertain to or be collected from every User.

Generally speaking, we may collect two types of data and information:

Personal Information: The first type is personal information that identifies, relates to, describes, or is reasonably capable of being associated with a particular individual or a household. Although not all of the following are applicable to each User, the categories and types of Personal Information that we may collect either online or off-line include:

  • We collect Personal Information from you (or about you) when you provide it to us directly. For example, when you register for or login to our Site or you fill out a “contact us” form, you will be asked to provide certain details such as: first and last name, alias, mailing address, email address, telephone number, Site registration username and password, and other Site registration information.
  • We collect Personal Information from your device when you access the Site. Such information includes geolocation data, IP address, unique identifiers (e.g., MAC address and UUID), and other information that relates to your activity throughout the Site.

Non-personal Information: The second type is non-personal information that is un-identified and non-identifiable information pertaining to Users that may be made available or gathered by your use of the Site. Non-personal Information may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g., the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g., pages viewed, clicks, actions, etc.). We do not know the identity of a User from which Non-personal Information is collected.

How Do We Obtain Personal Information About You?

Although not all of the following are applicable to each User, we may receive your Personal Information from various sources, such as:

  • From you the consumer, independent contractor, or job applicant, when you visit the website and voluntarily submit information through forms on the website or social media, when you visit any of our physical locations, when you purchase or inquire about any of our services, when you enter into a contract to perform services for us, or when you apply for a position of employment;
  • From our employees and contractors when you interact with them
  • From our clients and visitors when you interact with them or when they observe you
  • We utilize cookies to automatically collect information about our website visitors
  • Surveillance cameras at our physical locations
  • Lead generators and referral sources
  • Recruiters
  • Social media platforms


We and our service providers use cookies and other technologies in our related services, including when you visit our Site or access our services.

A "Cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier.

Cookies do not contain any information that personally identifies you. Nevertheless, you may remove the Cookies by following the instructions of your device preferences. However, if you choose to disable Cookies, some features of our Site may not operate properly and your online experience may be limited. For more information on how to modify your browser settings or how to block, manage or filter Cookies can be found in your browser’s help file or through such sites as:

Website Analytics

We may also use a third-party tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

For more information on Google Analytics cookies, visit  According to its own policy Google does not collect any personal data with this process. Nevertheless, to opt-out of being tracked by Google Analytics across all websites visit  This will allow you to download and install a Google Analytics cookie-free web browser.

How Do We Use Your Personal Information?

Although not all of the following are applicable to each User, we may use Personal Information that we collect from or about you for any of the following business purposes:

  • To communicate with you, such as sending you notices regarding our products and services, providing you with technical information, and responding to any inquiries or customer service issues that you may have;
  • To provide you with requested products or services and to perform our contractual obligations to you;
  • To market our websites, products, and services (see more under "Company Promotional Correspondence", below);
  • To better provide you with services and enhance the use of our Sites;
  • To promote safety and security;
  • To conduct statistical, diagnostic and analytical purposes, intended to improve the Site and our services; and
  • To ensure compliance with Company policies and any applicable laws, regulations, ordinances, rules, or orders.

Job Applicants Purposes

Any Personal Information you provide us, such as identifiers or employment history, when applying for a career position with the Company will be used solely to consider and act upon your application. We may retain your Personal Information for a period of time, but only for as long as necessary for such purposes. We may disclose your Personal Information to our service providers for the purpose of evaluating your qualifications for the particular position you applied for, or other available positions.

Independent Contractors Purposes

To fulfill or meet the purpose for which you provided the information.

  1. To comply with state and federal law and regulations requiring businesses to maintain certain records (accident or safety records, and tax records/1099 forms).
  2. To engage the services of independent contractors and compensate them for services.
  3. To evaluate, make, and communicate decisions regarding an independent contractor, including decisions to hire and/or terminate.
  4. To grant independent contractors access to secure Company facilities, systems, networks, computers, and equipment, and maintain information on who accessed such facilities, systems, networks, computers, and equipment, and what they did therein or thereon.
  5. To implement, monitor, and manage electronic security measures on independent contractor devices that are used to access the Company’s networks and systems.
  6. To evaluate, assess, and manage the Company’s business relationship with vendors, service providers, and contractors that provide services to the Company.
  7. To improve user experience on Company computers, networks, devices, software applications or systems, and to debug, identify, and repair errors that impair existing intended functionality of our systems.
  8. To reduce the risk of spreading infectious diseases in or through the workplace.

What Personal Information Do We Share And Why?

We do not sell, disclose, or share our Users’ Personal Information with any third parties for their own use, and have not done so for the preceding 12 months.

We will not use disclose, share, or transfer your Personal Information with any other person or entity, except as follows:

  • We may share your Personal Information with third parties that you or your agents authorize us in advance to disclose to or allow to use.
  • We may share your Personal Information with our service providers, who may be located in different jurisdictions across the world, to assist us with any of the following business purposes:
    • Hosting and operating our Sites;
    • Providing you with our products or services, including providing a personalized display of our Sites;
    • Responding to your customer service inquiries or requests;
    • Storing and processing Personal Information on our behalf;
    • Providing you with marketing offers and promotional materials related to our Site, products and services; and
    • Performing internal research, technical diagnostics, security assessments, or analytics.
  • We may disclose Personal Information if we believe that disclosure is reasonably necessary to:
    • Comply with any applicable law, regulation, legal process or governmental request;
    • Enforce or investigate potential violations of our policies;
    • Investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues;
    • Establish or exercise our rights to prosecute or defend against legal claims;
    • Prevent harm to the rights, property or safety of the Company, our Users, or others; 
    • Cooperate with law enforcement agencies and/or to enforce legal rights; or
    • Further any other purposes permitted by law.
  • Where necessary to assist us with the foregoing business purposes, we may disclose Personal Information to our attorneys, business consultants, tax preparers and auditors.
  • We may also share aggregated demographic and statistical information that is not personally identifiable with third parties, including, without limitation, our corporate partners.

Corporate Transaction

In the event of a sale, assignment, or transfer of our assets or of any portion of our business, we reserve the right to transfer any and all information that we collect from individuals, or that we otherwise collect in connection with the Site, to unaffiliated third-party purchasers.

Company Promotional Correspondence

We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or through our service providers for the purpose of providing you with promotional materials concerning our products or services that we believe may interest you. We provide within such marketing materials a means by which to decline receiving further promotional materials from us. If you unsubscribe from these materials, we will remove your email address or telephone number from our marketing distribution lists.

How Can I Opt-Out Of Receiving Promotional Correspondence?

You may receive emails from the Company for a variety of other reasons. If you have an account with the Company on the Site, you can select your preferences through your account settings. You can also manage your receipt of certain types of communication by following the instructions included in the email we send you.  Alternatively, you may contact us at with the word “UNSUBSCRIBE” or “REMOVE” in the subject line. Your email address will be removed from our marketing list. Please allow us a reasonable period of time in order to satisfy your request. Please note that, even if you unsubscribe from certain email correspondences, we may still need to email you with important transactional or administrative information.

Data Retention

We will retain your Personal Information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing personal data, communications, and anything else as required by applicable laws and regulations. We may rectify, replenish, or remove incomplete or inaccurate information, at any time and at our own discretion.

Links To Third-Party Websites

Our Privacy Policy only addresses the use and disclosure of Personal Information we collect from or about you. This Privacy Policy does not apply to any website owned and/or operated by or on behalf of any third party, even if we provide a link to such website on one of our Sites.  To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party to whom you choose to disclose information.

Social Media Platforms and Websites

Anything that you submit to any of our pages contained on a social media platform or website by e-mail, posting, messaging, uploading, downloading, or otherwise is done at your own risk and without any expectation of privacy. We cannot control the actions of other users of a social media platform and we are therefore not responsible for any submissions contained on a social media platform or website. By visiting any of our pages that are contained on any social media platform or website, you are representing and warranting to us that you have reviewed the applicable privacy policy and terms of use of such website or social media platform and that you will abide by all such provisions contained therein.

How Do We Safeguard Your Information?

We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any service provider to comply with similar security requirements, in accordance with this Privacy Policy. We restrict access to nonpublic information about you to those employees who need to know that information to provide products and services to our clients, our tenants, and our funds and their investors.  Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

Minors And Children

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. You must be at least eighteen (18) years of age to use our Site and the Company’s services. If you are not at least 18 years of age, please do not provide any Personal Information through this Site. Under no circumstances shall we allow the use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors or children. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us, below.

Updates Or Amendments To This Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The latest revision will be reflected by the "Last Updated" date first shown above. Your continued use of the Site, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

How To Contact Us

If you have any general questions about the Site or the information, we collect about you and how we use it, you can contact us at, at 1-844-490-0002, or at the following address:

City Light & Power, Inc.

Attention: Chief Compliance Officer

6312 S. Fiddlers Green Circle Suite 200E

Greenwood Village, CO 80111




The State of California enacted the Shine the Light law (CA Civil Code Sec 198.83) that permits customers who are California residents to request certain information regarding our disclosure of Personal Information during the past year for marketing purposes. To make such a request, please send an email to or call 1-866-566-9438.

CALIFORNIA RESIDENTS: Summary Of Rights Under The California Consumer Privacy Act (“CCPA”)

A.           Overview

The California Consumer Privacy Act of 2018, Cal. Civ. Code §1798.100 et seq., (“CCPA)” took effect on January 1, 2020.

A business subject to the CCPA that collects a California Consumer's Personal Information must, at or before the point of collection, inform the consumer as to the categories of Personal Information to be collected and the purposes for which the categories of Personal Information shall be used.

A covered business must disclose and deliver the Personal Information the business collected about the consumer in response to a verifiable consumer request.

For purposes of the CCPA, “Personal Information” does not include:

  • Publicly available information from government records;
  • De-identified or aggregated consumer information; or
  • Information excluded from the CCPA's scope, such as:
    • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
    • Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

As a California Resident the CCPA grants new privacy rights to California consumers, including:

B.           Right to Know.

As a CA resident you have the right to request up to two times in a 12-month period the following:

  • The categories of Personal Information the business has collected about the consumer;
  • The categories of sources from which that Personal Information is collected;
  • The business or commercial purpose for collecting, selling, or sharing this information;
  • The categories of third parties with which the business shares Personal Information;
  • The specific pieces of Personal Information the business has collected about the consumer making the request;

C.           Right to Access.

The right to request, up to 2 times in a 12-month period, that we disclose to you, free of charge, the specific pieces of personal information we have collected about you going back to January 1, 2022, unless doing so would be impossible or involve disproportionate effort, or unless you request a specific time period;

D.           Right to Deletion.

You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions.  Once we receive and confirm your verifiable consumer request, we will delete (and direct our Service Providers to delete) your Personal Information from our records, unless an exception applies.

D.           Right to Correct.

As a CA resident you have the right to request that we correct inaccurate personal information (to the extent such an inaccuracy exists) that we maintain about you;

E.            Right to Non-Discrimination.

The right to not be discriminated or retaliated against for exercising any of the above rights, including an applicant’s and independent contractor’s right not to be retaliated against for exercising the above rights.

F.            Right to Opt-Out.

We do NOT and will not sell your personal information in exchange for monetary or other valuable consideration. We do not share your Personal Information for cross-context behavioral advertising.

G.           Privacy Policy Requirements.

A business must describe in its online privacy policy or in any California-specific description of consumer privacy rights the following, which must be updated at least once every 12 months:

  • Consumers' rights under the CCPA, including the consumer right to opt out of any sale of the consumer's Personal Information and, if there are sales, a separate link to the "Do Not Sell My Personal Information" Internet Web page;
  • The methods for submitting and verifying consumer requests; and
  • A list of the categories of Personal Information that the business has collected about consumers, sold about consumers, and disclosed about consumers for a business purpose in the preceding 12 months

CALIFORNIA RESIDENTS: How To Make A CCPA Consumer Rights Request.

A.           Instructions for Submitting a CCPA Consumer Rights Request to Us.

If you wish to exercise any of the CCPA consumer rights summarized above, such as a Request to Know or a Request to Delete Personal Information, you can do so in one of the following ways:

  • Click on this submit a CCPA REQUEST to complete and submit the referenced web form;
  • Call us at our Hotline 844-490-0002; or
  • Reach us by email or U.S. mail at:

City Light & Power, Inc.

Attention: Chief Compliance Officer

6312 S. Fiddlers Green Circle Suite 200E

Greenwood Village, CO 80111


Upon receiving a verifiable Request to Know Access or a Request to Delete, we will confirm receipt of the request within ten (10) business days and provide some information about how we will verify and handle the request, and by when you should expect to receive a response.

Please note that you may only make a verifiable consumer Request to Access or Request to access your data under the CCPA two times within any 12-month period.

B.       Verification Of The Person Making A Consumer Rights Request.

If you are a California resident, when you submit a Right to Know, Right to Access, Right to Delete, or Right to Correct request through one of the methods provided above, we will ask you to provide some information in order to verify your identity and respond to your request.  Accordingly, the verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.  Making a verifiable consumer request does not require you to create an account with us.  We will only use Personal Information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request. Requests to delete or to know specific household Personal Information will not be granted unless each member of the household is verified.

C.           Designating An Authorized Agent to Make A Request for You.

Only you or a person registered with the California Secretary of State that you designate and authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. For your protection, we will need some proof that someone seeking to act on your behalf is actually authorized by you to do so. You may also make a verifiable consumer request on behalf of your minor child.

D.           Response Timing and Format.

We will try to respond to a verifiable consumer request within forty-five (45) calendar days of its receipt.  If we need more time (up to a total of 90 calendar days), we will inform you of the reason and extension period in writing.  If you have an account with us, we will deliver our written response to that account.  If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.  Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. 

If you are making a Request to Delete your Personal Information, we may re-confirm with you that you really want your information deleted after verifying your request.

If we cannot respond to or comply with your Request to Access or Request to Delete, for instance, because we cannot verify your identity or because an exception applies, we will explain the reasons we cannot comply with your request.  For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.  If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Consent to Terms and Conditions

By using this website, you consent to all terms and conditions expressed in this Privacy Policy.